JOSEPH M. JURAN: Father of Quality
BACKGROUND
Joseph Moses Juran was born to a poor family in Romania in December of 1904. His father left for America when he was five and in 1912, his father had earned enough to bring the rest of the family to Minnesota. He was above-average for most of his mathematical and scientific proficiency and skipped the equivalent of four grade levels. When he was 16, he enrolled at the University of Minnesota and graduated in 1925 with a BS in Electrical Engineering. He joined the Western Electric in the famous Hawthorne Works in Chicago. He had undergone a training to implement a new program from a team of Quality Control Pioneers.
In 1937, he became chief of the Industrial Engineering of Western Electric, and one of his assignments included visiting other companies and discussing methods of quality management. After the war, he devoted his life to the study of quality management and he became well-known and highly credible in the field of statistics and industrial engineering.
He became well-known after he first visited Japan in 1954. Perhaps most importantly, he is recognized as the “person who added the managerial dimension to quality—broadening it from its statistical origins.”
Along with Deming, Juran also received the Second Order of the Sacred Treasure award from Emperor Hirohito of Japan. Having extensively lectured in the country, Juran compiled his lectures in the book Managerial Breakthrough in 1964. Fifteen years later, Juran established the The Juran Institute to further develop and expose his ideas and to “explore the impact of quality on society”. To date, The Juran Institute, among others leads in quality management consultancies in the world. Its materials: books, workbooks, videos, and other research resources continue to serve in making quality improvement accessible.
To Juran, quality has two aspects: “product features and freedom from defects
Quality improvement depends on two different activities: control and breakthrough. Control ensures that processes are performing consistently, free of assignable cause variation; breakthrough occurs after a process has been studied and some major improvement has been designed and implemented. He suggests that these activities are not separate and sequential and can and should occur simultaneously.”
Juran died on February 28, 2008 after having lived the quality life for 104 years.
PUBLICATIONS
1. Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/E (2010)
Juran's Quality Handbook, sixth edition covers:
1. Leadership--what everyone needs to know about managing for superior quality and results
2. Methods--the most effective methods and tools for attaining superior results, such as Lean, Six Sigma, Root Cause Analysis, Continuous Innovation, and more
3. Industry applications--effectively applying quality management
4. The roles of key functions--such as quality professionals, research and development, supply chain, and governance--and what they must carry out to attain superior results in an organization
5. Performance excellence--pragmatic roadmaps, templates, and tools to aid in developing an effective and sustainable performance excellence.
2. Managerial Breakthrough: The Classic Book on Improving Management Performance
“This classic book, Managerial Breakthrough, first published in 1964, presented a more general theory of quality management, comprising quality control and quality improvement. It was the first book to describe a step-by-step sequence for breakthrough improvement, a process that has become the basis for quality initiatives worldwide. “
3. Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)
“Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.
Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.
The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.”
CONTRIBUTIONS
1. The Pareto Principle.
This principle had been adapted from the 19th century Italian economist, Vilfredo Pareto. He state that “80% of the wealth of the country was held by approximately 20% of the population.” As applied to management, Juran stated that, “80% of the problems are caused by 20% of the defects, which meant that if you focused on that 20%, you could have a big effect with minimal effort.”
Quality improvement professionals communicate most effectively with managers when they use the language of management and finance. In this regard, the Juran Quality Trilogy provides a frame for linking finance and management to quality improvement.
2. Juran’s Quality Trilogy.
The three trilogy components are: Quality planning—define customers and how to meet their needs; Quality control—keep the process working well; Quality improvement—learn, optimise, refine and adapt.
REFERENCES:
http://www.amazon.com/Juran-Quality-Design-Planning-Services/dp/0029166837/ref=pd_sim_b_5/177-9192815-9216961
http://quality.dlsu.edu.ph/chronicles/juran.html
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